Immediate Self-Serve Resources

Before contacting support, you can often resolve common questions instantly through our official channels. The Starlink Help Center provides a library of articles covering setup guides, performance tips, and general troubleshooting steps. This is the fastest way to address minor configuration issues without waiting on hold.

If your issue persists after reviewing self-serve options, proceed to the contact methods below tailored to your region.

Contact Support by Region

Direct phone lines are open around the clock for active subscribers in supported markets. Use the number corresponding to your location to reach a live support agent immediately.

Australia

Active customers in Australia have access to 24/7 live support. To speak with an agent regarding connectivity issues, outages, or account questions:

• Phone: +61 1800 953 804

United States and Canada

Support availability for US and Canadian customers depends on your specific service type (Residential vs Commercial) and current status (Online/Offline).

For Residential Customers Suddenly Offline or Unable to Connect:

If you are a residential subscriber in the US or Canada who has lost connectivity, use these dedicated lines:

• United States: 1-866-606-5103
• Canada: 1-888-864-1321

General Support (US/Global):

For other inquiries or if the residential offline line is not applicable, you can reach general support via:

• Phone: 888-GO-STARLINK (888-467-8275)

Understanding Intermittent Connectivity

It is important to distinguish between a hardware failure and temporary network conditions. Starlink satellites move rapidly across the sky, which can occasionally cause brief disruptions. Common intermittent issues include:

• Sporadic drops in connectivity that resolve automatically.
• Fluctuating internet speeds during peak usage times or satellite handovers.
• Very brief outages lasting only a few seconds.

If your connection is experiencing these specific symptoms and then stabilises, it may be a natural result of the orbital network rather than a fault requiring immediate intervention. However, if issues persist beyond normal fluctuation patterns, contact support using the numbers listed above.

Warranty and Hardware Guidelines

To ensure your equipment remains covered under warranty and functions correctly, please adhere to the following hardware guidelines:

• Official Cables Only: Always use cables supplied by Starlink or officially authorised retailers. Using unofficial cabling can lead to compatibility problems that affect performance.
• No Third-Party Adapters: Warranty coverage is voided if you utilise third-party equipment, such as Ethernet adapters or extension devices not approved by Starlink. These modifications can introduce signal interference and are not supported under the standard warranty terms.

Next Steps

If you have followed the steps above and your connectivity issues continue, please contact support immediately to prevent further disruption.

• Australia: Call +61 1800 953 804 (24/7)
• US Residential Offline: Call 1-866-606-5103
• Canada Residential Offline: Call 1-888-864-1321

For users in regions not listed above, please visit the Starlink Help Center for regional-specific contact details.

Explore the main guide

For the broader service overview, current offer and related guidance, visit our Starlink.